Troubleshooting

This page covers practical issues you may hit while using the current Kota product experience.

I cannot access Kota after joining the waitlist

• Make sure you used the email address where you want early access updates.
• Check your inbox for launch or invitation messages.
• Kota may not have opened access to your account yet.

I cannot access the app after receiving access

• Check that you completed the email confirmation step if it is required.
• Make sure you are using the same account you signed up with.
• If you were testing another account, sign out and log back into your own account.

I cannot find my home profile

• If you have not created a home profile yet, you may be sent through onboarding first.
• If your account is still in early access, some setup flows may not be available yet.
• Refreshing after account changes can help if your session is stale.

My maintenance tasks do not look specific enough

• Add more detail to your home profile where you can.
• Check whether the task depends on a system, appliance, or surface you have not added yet.
• Remember that Kota will become more precise as the product and guide library expand.

My tasks or profile updates do not appear right away

• Refresh the page after a major change.
• Confirm you are signed into the account connected to your home profile.
• If the update still does not appear, try again later or contact support from the footer.

I am not sure whether Kota is ready for my whole home yet

That is okay. Start small:

1. add the details you already know
2. focus on safety and recurring maintenance first
3. improve the profile as you learn more about the house